📦 Shipping & Returns

SHIPPING POLICY

We currently ship within the United States. Most orders are processed within 2 business days, but during weekends or high-volume periods, processing may take up to 4 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

• Standard Shipping: 3–7 business days

• Expedited Shipping: Available at checkout

• Local Pickup: Available in New Lenox, IL. You’ll be notified when your order is ready.

Enjoy free standard shipping on all orders of $100 or more.
Please ensure your shipping address is entered correctly. Skin Accord is not responsible for delays or lost packages due to incorrect information or carrier issues.

Once a package is marked Delivered by the carrier, Skin Accord is not responsible for packages that are lost, stolen, or misdelivered.
Customers are responsible for ensuring that their address is correct and delivery location are secure. Delivery disputes must be resolved directly with the carrier.

Please note:

• After a package has been handed off to the shipping carrier, Skin Accord cannot be held responsible for any damage, loss, or tampering that occurs during transit.

• Any claims related to shipping issues should be directed to the carrier (USPS, UPS, or other delivery service) for resolution.
  

RETURN POLICY

At Skin Accord, we want every experience to meet your expectations. All refunds require the original product to be returned so we can maintain the highest quality standards.

To initiate a return, you must log into your Skin Accord account and submit a return request from your Order History page. This ensures your request is properly documented and processed as quickly as possible.

Return requests must be submitted within 14 days of delivery.

To qualify for a refund, the item must be unopened, unused, and in its original packaging with all safety seals intact.

Once your return is approved and the product is received and inspected, we will issue a refund to your original payment method within 5–7 business days. Approved returns must be shipped back within 7 days. After 7 days the return authorization expires, the shipping label is canceled, and the return will not be accepted.

We accept returns on unopened and unused products in their original packaging within 14 days of delivery.

✅ Eligible Returns:

• Products must be unopened, unused, and in original condition

• Return request must be made within 30 days of delivery

• Return shipping is the responsibility of the customer

• Original shipping charges are non-refundable

💫 Orders over $200 qualify for free return shipping on eligible items. Please email us to initiate your return and request a prepaid return label.

❌ Not Eligible:

• Opened or used products; products not in their original packaging or condition

• Returns requested after 30 days

• Final sale items

Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

Exchanges 

We do not offer exchanges or replacements. If you would like a different product, a new order may be placed through our website.

💫 Order Value Benefits

💸 Payment Options

We accept all major credit and debit cards, as well as the following express checkout options:

• Shop Pay

• Google Pay

• Amazon Pay 

• PayPal

• USDC- Stable Coin

• Venmo 

   

  Note: For questions about financing terms or installment billing for Shop Pay, please contact Shop Pay Support

   

🔁 Subscriptions

If you’ve enrolled in a product subscription, you can manage your delivery schedule, skip shipments, or cancel anytime through our customer portal.

👉 Click here to see our full Subscription policy 

Subscriptions renew automatically based on the frequency you select. After your first order, future charges occur directly to your credit card. Installment payments through Shop Pay only apply to your initial purchase.

🗓️ Subscription Cancellation Policy

• You may cancel your subscription anytime through the customer portal.

• Cancellations must be made before your next billing date to avoid being charged.

• Orders already processed or shipped cannot be canceled or refunded.

• Some plans may require a minimum number of charges before cancellation; this will be disclosed during checkout.

You can also skip or reschedule upcoming charges and edit your product selections directly in your portal.

If your subscription payment fails, you’ll receive an email to update your payment details securely.

Subscriptions are subject to the terms and conditions provided during checkout. If you have questions or need support, feel free to contact us.

📩 Need Help?

For order support, returns, or shipping questions, please contact:
info@skinaccord.com
We respond within 1–2 business days.